Privacy Policy

1. Introduction

Cauld & Clark IT Solutions ("Company", "we", "us", or "our") operates the Handlr platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, phone number, company name, and password
• Profile Information: Job title, profile photo, bio, and professional details
• Business Data: Customer records, sales data, deals, quotes, and transaction history
• Location Data: GPS coordinates for field visit tracking and attendance verification
• Media: Photos for selfie verification, document attachments, and proof uploads

We automatically collect:

• Device information and browser type
• IP address and approximate location
• Usage data and interaction patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Enable field team management and GPS-based verification
• Generate reports and analytics for your business
• Send notifications about your account and the Service
• Respond to your requests and provide customer support
• Detect and prevent fraud and security threats
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

• Within Your Organization: Account administrators and team members within your organization can access relevant data
• Service Providers: Third-party vendors who perform services on our behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit and at rest, secure authentication mechanisms, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

9. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.